Frequently Asked Questions

The Shipping Fee for Your Order varies depending on your total cart amount.

Shipping Fees

• For orders with a total cart amount below 1100 TL, the shipping fee is 29.99 TL.
• For orders with a total cart amount of 1100 TL or more, shipping is free.

• For deliveries within Istanbul, the estimated delivery time is 1-3 business days after your order has been shipped. For deliveries to other regions, the estimated delivery time is approximately 1 week.
• During periods of high demand, such as intense campaign periods or warehouse improvement projects, the shipping time for orders may extend up to 7 business days due to increased workload in our warehouse.
• Orders placed over the weekend are handed over to the shipping companies on Monday, as they do not operate on weekends.
• Delays in shipping may occur during periods of warehouse maintenance, stocktaking, or high demand due to campaigns.
• Regarding deliveries within Istanbul: For certain remote areas on the outskirts of Istanbul, delivery is made on specific days of the week. These areas include districts like Ağva, Durusu, Şile, Ömerli, Yeşil Vadi, Teke, Polonezköy, parts of Çatalca, some villages in Beykoz, and parts of Arnavutköy.
• Deliveries are not made to the Istanbul Islands or to the districts of Bozcaada and Gökçeada in Çanakkale.
• Shipping is not available to the Turkish Republic of Northern Cyprus (K.K.T.C.).

• Your order will be delivered to you or to the person you designate at the delivery address you provided.

• A single order may be delivered to you in different packages and via different shipping companies. For example, one order may be shipped to you in two or more packages using carriers such as KargomSende, UPS Kargo, PTT Kargo, Bolt Kargo, Horoz Lojistik, Hepsijet, Jetizz Kargo, Kargoist, and Scotty Kargo. The shipping process may start with the product that is packed the quickest, depending on the size or nature of the item.

• The situation where the packages in your order are shipped via different carriers is automatically determined by the system during the order preparation process.

• You can track your orders separately on the My Orders page.

We offer a Standard Shipping option for the delivery of your orders. The choice of the shipping company is determined by our system during the ordering process.

Our company does not have a credit relationship with any conventional bank where interest is paid. Card expenses made by consumers using the banks' credit cards are collected from our accounts in the relevant banks. In addition, no interest income is received from our accounts in these banks.

Our company takes utmost care to manage its cash flow planning without borrowing from financial institutions. From this point of view, it occasionally uses installment participation financing from participation financing institutions during imports in order to avoid taking the exchange rate risk of its imports. However, our company never uses interest-bearing loans.

There is no seasonal effect on our sales.

The Company does not have any direct production facilities and does not operate any production facilities. All of the products offered for sale by the Company are supplied through the Company's domestic and foreign suppliers. On the other hand, the Company's 70% subsidiary, Tuna Çocuk Gereçleri A.Ş., produces in the baby equipment category. The Company's purchases from its subsidiary, Tuna Çocuk Gereçleri A.Ş., constitute less than 1% of its total product supply.

In order to maintain profitable growth in the long term, the Company launched e-commerce operations in the United Kingdom in the last quarter of 2022. The first physical store was opened in London, United Kingdom, at the end of 2024. These sales in the United Kingdom do not yet have a significant share in our consolidated financial statements.

We only provide online service to the UK from our warehouse in the UK. In addition, products are sent from Türkiye to Germany and Azerbaijan via marketplaces. However, sales maturity has not yet been reached for these shipments.

Our company opens its stores itself and does not have a franchise business model.

If you have a workplace and want to rent it;

• 1000-1200 square meters on a single floor
• With a minimum ceiling height of 3.5 meters
• Without parking problems
• In an easily described location
• A reasonable rental fee

If it meets the conditions, you can send an e-mail to kiralama@ebebek.com.

For our textile department, you can send an e-mail to tekstil.mudurleri@ebebek.com, and for non-textile commercial matters, you can send an e-mail to tkm@ebebek.com.

For your questions about human resources, you can send an e-mail to insankaynaklari@ebebek.com.

You can send an e-mail to bizeulasin@ebebek.com.